People don’t quit their jobs…they quit their bosses. This has never been more true than today, at a time when attracting and retaining is a critical strategic challenge for printers. Whether it’s emotional intelligence, giving positive feedback, navigating conflict or simply understanding different behavioral or communication preferences, this presentation examines the business case for investing in core people skills training for supervisors and managers and the best training content to offer. By the end of this session, participants will be able to: · Articulate the business case for people skill investment · Prioritize the core training components that every supervisor and manager should know · Move from the “Why” of people training, to the “What” and “How” to train them.